| |
|
A customer needs to be informed of something on their account or customer record |
Customer Services |
| |
|
A customer needs to be informed of something on their account or customer record |
Account Services |
| Triggers |
|
Account Services |
Document Services |
| Triggers |
|
Customer Services |
Document Services |
| Runs |
|
Document Services |
Digital Correspondence |
| |
|
Email |
Email |
| Creates |
|
Digital Correspondence |
Email |
| Creates |
|
Digital Correspondence |
SMS |
| Realises |
|
Digital Correspondence |
Digital Correspondence |
| |
|
Email |
Customer |
| Reads |
|
Customer |
Email |
| Reads |
|
Customer |
SMS |
| |
|
SMS |
SMS |
| |
|
SMS |
Customer |
| Owns |
|
Digital Correspondence |
Email |
| Owns |
|
Digital Correspondence |
SMS |
| |
|
Digital Correspondence |
Email |
| |
|
Digital Correspondence |
SMS |
